how do i contact spotify customer service

Knowledge of working in the technology sector and/or for a subscription service a plus.

You have experience working in a customer-centric environment that offer extraordinary service.

Help empower our global sites to become more self-sufficient by facilitating regular alignment meetings and responding to help requests.

Work as part of the team to ensure a positive and professional environment.

Road manage projects and initiatives to improve quality and metrics.

Strive to deliver unique personalized interactions that amplify Spotify’s brand and demonstrate best in class social care.

Create reports using Social Media and Community Analytics tools and personal analysis.Collaborate with CS leadership and your peers to improve the support experience for customers and creators.You will provide real-time listening, engagement, and support for our global marketing campaigns.Create graphics and other original content for Spotify’s social media channels.Dedicatedly communicate emerging customer-facing issues and concerns to internal and outsourced teams.You will respond to general and technical inquiries on Spotify’s social channels such as Twitter, Facebook, and the Spotify Community.This role includes creative communications, project management and analysis. You will work collaboratively and independently to drive innovation and enhance the customer experience. You will anticipate and support the needs of our Global Customer Service teams, responding to questions and customer concerns, and recommending process improvements as needed. Reporting to the CS Social Media Team Lead, your mission will be to deliver amazing social customer care experiences that drive positive brand sentiment and awareness. This position is based out of the Spotify Cambridge, UK office. We’re seeking three passionate, creative, and motivated CS Social Media Associates to join our Global Customer Service team for a temp contract, 12 months. Spotify is growing fast, now available in 79 markets globally with more than 159 million active users and over 100 million paying subscribers. At Spotify, we’ve connected millions of people to their favorite songs and created a service that people use to discover and enjoy music they love.

How do i contact spotify customer service